Office Hours: 9:00 ~ 17:30 (GMT+8) |  3F., No. 237, Sec. 2, Fuxing S. Rd., Da’an Dist., Taipei City 106, Taiwan (R.O.C.) |  adm@geniusstar.com  |  (02) 7712-0189
  English  繁體中文
English  繁體中文
Contact Us
Contact Us
Services

Warranty Consulting Service

After newbuild delivery, we provide a one-year warranty supervising and consultation service. Owner applies for warranty, Shipyard repairs, and we track the status and schedule of each warranty case. If there is a major warranty case, we will provide professional advice and technical consultation, and if necessary, send personnel onboard for inspections to check the cause of the failure, or invite Owner and Shipyard to discuss and coordinate.

Workflow

01

Apply for Warranty

Owner applies for a warranty case.
02

Warranty repairs

Shipyard carries out warranty repairs.
03

Regular collection for warranty info

Shipyard shall make a warranty control table and send to us regularly.
04

Track warranty progress

Make the warranty performance progress table and supervise repair progress.
05

Warranty report

Report the status of warranty to Owner and Shipyard.
06

Warranty Consulting

Provide technical opinions for major cases which are judged by Owner, Shipyard or us.
07

Onboard inspection or arrange a meeting

If necessary, send personnel onboard to inspect the cause of failure, or invite Owner and Shipyard for discussion and coordination.